Responsible Gambling

Gamble Responsibly with Lotto247:

Gambling can be harmful therefore, we encourage you to always play responsibly. The thrill of possibly winning can be exciting, but do not risk money that you cannot afford to lose.

Help is Available:

If you think you or someone you know may have a problem, contact the National Responsible Gambling Helpline toll-free on 0800 006 008. Additional resources, including self-help information can be found at https://www.responsiblegambling.org.za

Out-patient treatment for problem gambling is available in 56 South African cities and towns, free of charge and in 8 official languages. In severe cases the NRGP will consider subsidising in patient treatment.

Self-Assessment Recommendation

A problem gambler, as understood by the NRGP, is anyone who spends so much money and/or time gambling that they do significant harm to themselves or to others.

If at any point you feel that gambling has become a problem or an addiction, we encourage you to take the below self-assessment test. This will help you assess the impact gambling is having on your life and it will help you stay in control or take action if needed:

https://responsiblegambling.org.za/rg/self-check-quiz/

If you answer ‘Yes’ to 5 or more of the following questions we recommend you seek help:

1. Is your time and thoughts always preoccupied by gambling activities?
2. Do you gamble to relieve bad mood or escape problems?
3. Do you increase amount of money to gamble with in order to win what you’ve lost previously?
4. Do you chase after your losses?
5. Have you ever lied to anyone about your gambling behaviour?
6. Has your gambling behaviour caused damaging consequences in your family, work/school or social life?
7. Have you unsuccessfully tried to stop your gambling behaviour?
8. Do you feel restless and irritable when you try to cut or stop your gambling behaviour?
9. Have you borrowed or asked money to gamble with?
10. Have you ever done something illegal to get money to gamble or pay gambling debts?

Do you need a break away from gambling?

Lotto247 is committed to creating a platform where players can take a break away from gambling at any time.

If you are concerned about your gambling behaviour, please follow one of the below available options:

Set Deposit Limits on your account:

– You can set a limit for the maximum amount of money that you would like to deposit within a specific period of time.
– To activate Deposit Limits go to My Account > My Limits > and follow the instructions on the page

Temporary Self-Exclusion:

– A temporary self-exclusion allows you to take a break from your account.
– Your account will be temporarily suspended for the selected period and you will not be able to place bets during this time.
– To activate a temporary self-exclusion go to My Account > Self-Exclusion > and follow the instructions on the page

Permanent Self-Exclusion:

– Permanent Self-Exclusion allows you to close your account permanently.
– Please note that this action cannot be reversed!
– To permanently close your Lotto247 account go to My Account > Self-Exclusion > and follow the instructions on the page

Alternatively, you contact us via our Contact page and request an account closure.

We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you have subscribed to or liked our Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news and/or updates through these channels.

We also strongly recommend that you do this for any other operator you may be registered with.

If you are thinking about self-exclusion it is important you contact all other gambling companies with whom you have accounts and make the request to self-exclude with them too as well as the Western Cape Gambling and Racing Board whose contact details can be found on our contact us page.

18+

It is illegal for anyone under the age of 18 to open an account and/or to play on our site. We carry out age verification checks and/or request copy documents are supplied during the registration process.
If you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps.

Parental Control

• There are a number of third-party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:
• NetNanny – filtering software protects children from inappropriate web content: www.NetNanny.com
• CYBERsitter – filtering software allowing parents to add their own sites to block: www.CYBERsitter.com

Are you worried about your friends?

Are you worried that a close friend or relative might have a gambling problem? Please contact our support department at [email protected]. They can help set both you and the person you are worried about on the right track.